Design Plan for Texas Instrument

So, as a math teacher who uses a lot of technology in my classroom, I often come across times when the technology doesn't work.  I feel that the most frustrating part about integrating technology into your classroom is that it is not always dependable.  I hope that I am not the only one who values technology to feel this way.  So what is the answer?  Well, I don't think I am qualified or experienced enough to have all the answers, but I am recently taking a course that I think may help the problem, at least a little.  The class I am taking is called Instructional Systems Design.  Basically, the class is designed to teach us how to correctly develop instruction so that the as you complete any type of task it correlates with input of the next task.  How does this relate to technology and Texas Instrument you ask? Well, when I was on the phone with technical support at Texas Instrument because my TI-Inspire calculators were having issues connecting to my access point on my computer, they kept asking me the same questions over and over and I felt that their questions had no logical sequence to the trouble-shooting and find the cause of the problem.  So, I thought to myself as I was getting frustrated with technical support, wouldn't their job be easier and calmer clients if they had designed a systematic way to address technical issues that may arise while using the TI-Inspire calculators with the Navigator system (the program used to connect the calculators to my teacher computer)?  Just a thought.